Research on Dynamic experience grasping
Experience | Research | Toolkit
Many methodologies have been frequently used for mapping out the user experience. However, these models and theories often measure people’s experience in a static state while experience is a dynamic process and should not be limited to a certain moment.
In the research, I explore the dynamic elements in experience that trigger the change. Based on that, Customer Journey Map, Emotion Capture Card and Mental Model as three representative methods are tested in a real case. The evaluation of their capabilities in capturing dynamics of experiences are presented as the evidence, for indicating how designers can map changing experiences overtime in a better way. Experience Roadmap as new way for experience-mapping is introduced.
Check here for the paper.