Research on Dynamic experience

Grasp the dynamics of experience: Experience Roadmap

Experience Design | Design Research | Toolkit Design

Presentation at Design Conference, SIDeR 2017.

Presentation at Design Conference, SIDeR 2017.

Many methodologies have been frequently used for mapping out the user experience. However, these models and theories often measure people’s experience in a static state while experience is a dynamic process and should not be limited to a certain moment. In the research, I explore the dynamic elements in experience that trigger the change. Based on that, Customer Journey Map, Emotion Capture Card and Mental Model as three representative methods are tested in a real case. The evaluation of their capabilities in capturing dynamics of experiences are presented as the evidence, for indicating how designers can map changing experiences overtime in a better way. Experience Roadmap as new way for experience-mapping is introduced.